Card payment transactions


What are the current interchange fee rates?


Does the payment terminal have to be switched on all the time?


Only one bill from the transaction was printed or the printed bill was destroyed?


What to do if there is a mistake in the transaction?


What does the 'Stop Card' message mean?


How to deal with a stopped or found card?


What does the "Refusal" message on the terminal mean when performing a transaction?


Can you split the amount to be paid into smaller amounts?


What should I do if the word "VOID" appears on the payment card, in the space reserved for signature?


Can I accept payment if the card is not signed?


In what cases can the customer be asked to present an identity document?


What to do if we suspect that the card is fraudulent?


Can I accept payment with a card that does not contain name, but only the name of the institution?

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