How to establish cooperation with PeP?
In order to establish cooperation we invite you to:
- fill in the contact form on our website www.pep.pl,
- contact the Merchant Service Centre by phone or e-mail - (17) 859 69 69 or firstname.lastname@example.org.
- contact via one of the Regional Offices (the list of offices can be found on our website www.pep.pl in the "Contact" tab.
To sign the agreement, you need to prepare company registration documents, NIP, REGON. It is also necessary to have a person authorized to sign contracts on behalf of the company.
How can I expand my business (new shop, additional terminal)?
In order to extend the cooperation agreement with a new shop or a new terminal at an already operating place, we encourage you to submit a request via the "Extend cooperation" tab from the logged PeP Client Zone. You can also contact a Sales Representative or the Merchant Service Centre, which will pass the need on to the Sales Representative.
How do I get access to the website - PeP Client Zone?
Access to the logged-in PeP Client Zone is granted to any company establishing cooperation with PeP. It is enough to provide an e-mail address when signing the agreement (it may be a private address, as it is only used to send the password). The login and password to access the service are sent to the e-mail address provided. Please note: if you do not provide your e-mail address when signing the contract, or if the access password is lost, you should contact the Merchant Service Centre at any time at the following telephone number: (17) 859 69 69, which, after verification of the caller, will report an update of your e-mail address accordingly or will resend your login data.
How can I order additional services, e.g. logo service, top-up, cashback, DCC and others?
To extend cooperation agreements with additional products, e.g. logo or top-ups, please contact your Sales Representative or the Merchant Service Centre.
Is it possible to move a terminal from an old place to a new one or another (e.g. in the case of a shop liquidation)?
No, because each terminal is configured to the requirements of a specific location and this is not in accordance with the requirements of payment organisations (VISA/MasteCard). To transfer a terminal, please contact your Sales Representative or Merchant Service Centre.
Can newly hired staff operate the terminal? If not, what is the training process and how to order it?
Every employee who operates the terminal requires training in the field of terminal operation and transaction security. Therefore, the desire to train new employees should be reported to a Sales Representative or Merchant Service Centre, and the Sales Representative will arrange the training at a convenient time.
How and where can I order additional marketing materials?
Additional advertising materials, e.g. stickers for the terminal or at the cashier's desk of a store, can be ordered by contacting the Merchant Service Centre (phone (17) 859 69 69, email@example.com) or a Sales Representative.
How can I change incorrect address data on the invoice?
The need to change the company's data can be reported via the PeP Client Zone by filling in the appropriate forms available in the "Basic information" or "Downloads" tab. The notification will be sent automatically to the PeP system and changes will be made as soon as possible. An alternative method is to report the errors to the COA, which will pass on the need to do so to the Sales Representative, who may modify the changes.
Note: PeP and Bank BPH do not change data in invoices already issued. In such cases correction notes (original and copy) should be sent to BPH and PeP. The copy, after stamping, will be returned to the Merchant.
How to provide information about the change of company data?
In accordance with the agreement concluded with PeP, the Merchant is obliged to notify about the change of company data. The fact of changing the company's data should be immediately reported to the Sales Representative or the Merchant Service Centre. In case of a change in the company's data it is necessary to send copies of current registration documents (NIP, Regon, KRS, CEIDG entry), confirmed to be true to the original.
What information can be obtained from PeP Client Zone?
The PeP Client Zone allows:
- independent management of the company's data concerning cooperation with PeP, e.g.: viewing the company's data,
- submitting instructions to modify the company's data,
- downloading documents needed for cooperation, downloading transaction reports,
- preview of electronic images of invoices and billing documents,
- Preview reports of additional services, e.g. cashback, DCC, etc,
- downloading instructions, forms,
- supporting and marketing materials,
- defining promotion parameters if the Merchant has a loyalty program service in place,
- Placing the Merchant's logo and determining marketing content on printouts confirming transactions,
- contact with PeP.
How long should I keep my printouts?
The merchant is obliged to store printouts from card acceptance devices or documents confirming the correctness of transactions made for 24 months. Only authorized persons may have access to these data.
How to report a terminal theft?
In case of stolen terminal, please contact the Merchant Service Centre at the phone number: (17) 659 69 69. The theft should be reported to the police and a copy of the damage report or the discontinuance should be kept as a confirmation of the case and forwarded to the Merchant Service Centre if necessary.